At Academic Media we value the privacy and trust of our customers so respect your privacy in handling personal information relating to you and your transactions with us.
What we collect
In the course of doing business, we may collect and hold information about the organisations with whom we engage as customers, partners or suppliers. We may also collect and hold information about individuals within those organisations or individuals within whom we or our customers engage directly.
Please note that the type of personal information we collect and hold depends on the nature of our interaction with you. We only collect and hold personal information that is reasonably necessary depending on the nature of the interaction.
We collect the following personal information from our customers:
Customer name, address, contact details (including phone, fax and email) and trade references,
Names and addresses of the directors, proprietors and owners of corporate customers and any personal guarantors, which are collected as a part of our credit application process
Credit card and other financial details; and
Contractor name, address, license, contact and emergency contact details which are used for the purposes of managing our various contractors in accordance with the requirements of our customers and our business requirements.
We may also collect and use personal information provided by supplier organisations to:
Manage our accounts payment and ordering systems
Improve our internal procurement management processes, and
Otherwise improve our relationship with our suppliers.
How we use and collect personal information
The personal information is collected for the purpose of fulfilling your requests for products and services, performing the necessary credit checks in accordance with our credit application processes, marketing our goods and services (including direct marketing) and receiving payment. Academic Media may collect your personal information directly from you, when you place an order, where you access and interact with the website or with the Academic Media Customer Service team. Academic Media may also collect information about you that is publicly available including information from websites such as LinkedIn or other websites. There may be occasions when Academic Media collects personal information from a third party.
If Academic Media receives personal information that Academic Media has not requested (unsolicited information) and Academic Media determines that it could not have collected that information under the Australian Privacy Principles if Academic Media had requested it, then Academic Media will destroy or de-identify the information if it is lawful and reasonable to do so.
Who has access to personal information?
Academic Media and any contractors of Academic Media may have access to and use your personal information. Personal information may from time to time be retained on data storage systems owned and operated by these contractors.
What about cookies
Our websites utilises “cookies” to provide you with a more convenient shopping experience, such as remembering your login name and password, purchase history and maintaining items in your shopping cart if you leave the site before checkout.
Personal information is used by Academic Media for its legitimate business purposes, as disclosed at the time of collection. It is also used for ancillary purposes such as locating and identifying you and for servicing our relationship with you. Your contact details may also be used by us for the purposes of sending marketing correspondence to you. You may make a request to us not to receive direct marketing communications.
Academic Media undertakes not to sell, rent or trade personal information. We will not disclose personal information to third parties for them to market goods and services to you. We will not otherwise use or disclose your personal information unless the use or disclosure is authorised under the Australian Privacy Principles. Some examples of where use or disclosure is authorised under the Australian Privacy Principles are:
Use or disclosure is required or authorised by or under law
Use or disclosure is necessary to prevent a threat to life, health or safety
Use or disclosure is necessary to investigate suspected unlawful activity, to prevent or detect a criminal offence or serious improper conduct
Use or disclosure is reasonably necessary for the conduct of or preparation for court proceedings; or
You have consented, either expressly or impliedly, to us disclosing the information about you.
As with most business organisations, Academic Media relies on third party suppliers (agents) to conduct specialised activities such as mail-outs and the dispatch of internet messages. These agents act on behalf of Academic Media and do not facilitate their own commercial agendas whilst processing your personal information. While personal information may be provided to these agents to enable them to perform their agreed tasks, such information remains the property of Academic Media at all times and the agent organisations involved may not use or disclose it for their own purposes. To “opt-out” of receiving marketing materials email us at firstname.lastname@example.org
How to update your Personal Information and have access to it
We seek to keep personal information that is accurate, complete and up-to-date. To assist us with this, please contact us if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, complete or up-to-date, contact us and we will correct it.
On request we will provide you with access to the personal information we store about you, but only to the extent we are able by law, and are required under the Australian Privacy Principles.
If we are unable to give you the access requested, we will, if reasonable, consider whether the use of an intermediary would allow sufficient access to meet both our needs. We will also provide you with the reasons for our inability to give you the access requested.
How secure is the data collected
At Academic Media we will take all reasonable steps to store your personal information securely. After all, it is in our interests to make sure you feel confident purchasing with us.
Academic Media is committed to keeping secure the data you provide us and we will take all reasonable precautions to protect your personal information from loss, misuse or unauthorised access or alteration.
Contact us about Privacy
Academic Media – Customer Service
GPO Box 1950
Sydney NSW 2001
Phone: 1300 726 445
Should you not be satisfied with the outcome, you may contact the Office of the Australian Information Commission.
‘Customer’ refers to both external clients of Academic Media and internal employee clients of Academic Media.